Privacy Policy

Teesmith Supplies ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We collect personal information that you provide when you place an order, create an account, or contact us. This may include:

Name and contact details (email address, phone number, delivery address)
Payment information (processed securely by our payment provider — we do not store card details)
Order history and browsing activity on our site
Any correspondence you send us

How we use your information

We use your personal information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries
Improve our products and store experience
Send marketing communications (only with your consent, and you can opt out at any time)

Sharing your information

We share your information only where necessary to fulfil your order or operate our business. This includes:

Our fulfilment and shipping partners, to deliver your order
Shopify, who hosts our store (see Shopify's privacy policy)
Payment processors, to handle transactions securely

We do not sell your personal information to third parties.

Cookies

Our store uses cookies to remember your preferences, keep your shopping cart, and understand how customers use our site. You can disable cookies in your browser settings, though this may affect store functionality.

Data retention

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

Your rights

Under the Australian Privacy Principles, you have the right to access and correct personal information we hold about you. To request access or corrections, contact us at hello@teesmith.com.au.