Shipping Policy
Where we ship
We ship Australia-wide to all states and territories including metro and regional addresses.
Delivery times
Most orders are delivered within 7–14 business days from the date of order. Orders are fulfilled through our supplier network and shipped directly to your door.
Please note that delivery times may be affected by public holidays, peak periods, or events outside our control such as customs delays. If your order hasn't arrived within 20 business days, please contact us and we'll investigate immediately.
Tracking
All orders include tracking. You'll receive a tracking number by email once your order has been dispatched. You can use this to monitor your delivery progress.
Shipping costs
Shipping is calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders — check the checkout for current offers.
PO Boxes
We are unable to deliver to PO Boxes. Please provide a residential or business street address at checkout.
Questions?
If you have any questions about your order or delivery, email us at hello@teesmith.com.au and we'll get back to you within one business day.